Volunteer FAQs

General

What is the 2021 Australian Masters Games?

In 2021 the Australian Masters Games (AMG) heads to Perth, Western Australia from Saturday 9 to Saturday 16 October 2021.

The AMG is one of the largest multi-sport events in Australia and has become well known for its festival style atmosphere that incorporates expansive sporting and social programs.

With an anticipated sport program of around 50 sports, the Games will aim to attract between 6,000 and 8,000 participants and approximately 2,000 accompanying persons.

We are looking for up to 1,000 volunteers to join us and assist in delivering a successful 2021 AMG.

When is 2021 AMG happening?

The 2021 AMG is from Saturday 9 October to Saturday 16 October 2021. The majority of volunteer shifts will happen between 7 and 16 October 2021 but some will be required before or after the Games period.

What are we looking for in a volunteer for the 2021 AMG Volunteer Program?

We are looking for positive and team focused people who are reliable and willing to go the extra mile to make the Games a success!

There are also a number of minimum requirements that an applicant needs to meet to be considered for a volunteer position.

What are the requirements for 2021 AMG Volunteers?

Successful 2021 AMG volunteers will be required to:

  • Be available for at least 3 shifts during the Games period (7-16 October 2021)
  • Be over 18 years old as of 1 October 2021 (Pre-approved sport volunteers under the age of 18 may be accepted on a case-by-case basis)
  • Apply online before the closing date (16 May 2021)
  • Complete a phone interview in May/June 2021 (Pre-approved volunteers from specific sports will not be required to complete an interview)
  • Complete training in September/October 2021 – training will differ between volunteer roles and may include online and in person training sessions
  • Have the ability to cover all travel and accommodation costs
  • Willing to undergo a security background check
  • Have read and consent to the Volunteer Code of Conduct (this is available to view during the application process)

What will I receive as a 2021 AMG volunteer?

Successful 2021 AMG volunteers will receive:

  • A volunteer uniform including a polo shirt, cap, drink bottle and bag
  • An official 2021 AMG accreditation pass
  • An invitation to our volunteer appreciation event after the Games
  • Special event invitations (age restrictions may apply)
  • Meals and refreshments for shifts 5 hours or longer in duration
  • Valuable behind the scenes experience at a major sport event
  • Exclusive competitions and giveaways
  • New memories, friendship and FUN!

How old do I need to be to volunteer?

Volunteers are required to be 18 years old or older as at 1 October 2021*.

*Pre-approved sport specific volunteers who are under the age of 18 may be considered on a case-by-case basis

What volunteer roles are available?

There are two main types volunteer roles:

  • Sport specific volunteers – most of our sport specific volunteers are provided by each individual sport, however we may require volunteers from the ‘event volunteer’ pool to assist sports. (Please click on the role below for more information)

 

 

Eligibility

Can I volunteer and compete as an athlete?

The short answer is yes but you do need to make sure that you will be able to meet the minimum shift requirement (3 shifts). There are some volunteer roles that may be easier to do if you are also competing. Please contact Libby, our Workforce Coordinator to discuss potential options for you –  email amg.volunteer@unisport.com.au or call 08 6146 3250.

Can I volunteer if I don’t live in Perth? (Currently live in elsewhere in Australia)

Absolutely! Anyone from around Australia is more than welcome to join the volunteer team however you will have to cover your own costs for travel, accommodation and transport and ensure that you can attend a minimum of 3 shifts. You will also need to complete the required training for your role. This will include comprehensive online training as well as additional in person training once you arrive in Perth.

Can I volunteer if I don’t live in Australia? (Currently live overseas)

Due to the current COVID-19 pandemic Australia’s borders are closed until at least 17 June 2021. This means that you can only travel to Australia if you are if you are an Australian citizen, a permanent resident or a New Zealand citizen usually resident in Australia (please click here for more information from the Australian Government). As our volunteer applications will close before 17 June 2021 we will not be accepting any international applications (other than from Australian or New Zealand residents) for the 2021 Australian Masters Games. If you are travelling from New Zealand to volunteer you will have to cover your own costs for travel, accommodation and transport and ensure that you can attend a minimum of 3 shifts.

How old do I need to be to volunteer?

Volunteers are required to be 18 years old or older as at 1 October 2021*.

*Pre-approved sport specific volunteers who are under the age of 18 may be considered on a case-by-case basis

I’m not available every day, can I still apply?

Absolutely! We appreciate all the volunteer assistance we can get! We do ask that volunteers be available for at least 3 shifts throughout the Games.

Please note exact rosters cannot be confirmed until September 2021

Applications

When do applications open?

Applications for the 2021 Australian Masters Games Volunteer Program will open on 31 March 2021

When do applications close?

Volunteer applications are due to close on 16 May 2021 at 11:59 pm AWST. This may be extended if required volunteer numbers are not reached by this date.

How do I apply to be a volunteer?

You can start the application process by clicking here. Applications take approximately 10-15 minutes to complete.

What do I do if I’m having issues with the application form?

Our volunteer management system (Rosterfy) works best with Google Chrome as the browser so as a first step ensure you are using Google Chrome. If you don’t have it, you can download it here for free. If you are still having issues filling out the form please contact the Workforce Coordinator on 08 6146 3255 or amg.volunteer@unisport.com.au for assistance.

My sporting club/organisation has asked me to volunteer for them at 2021 AMG, do I need to sign up in a different way?

Yes, if your sport has asked you directly to sign up please ask your contact at that sport for a ‘direct link’ or contact amg.volunteer@unisport.com.au

Why do you require my personal information?

Personal information is collected to review an applicant’s skills, experience, availability and suitability to be part of the 2021 AMG Volunteer Program for the 2021 Australian Masters Games. It is also important that we have all your contact details so that we can get in touch with you and keep you informed on your volunteer journey.

How do I know if my application has been received?

You will receive an acknowledgment email confirming that your application has been received. Some email providers have automatic filters that send mail from unknown persons to a junk folder. To avoid missing correspondence from us, please remember to check there too and update your mail settings to accept emails from us.

Can I apply with a friend and/or family member?

All applicants must apply online individually. We are unable to accept joint or group applications. We are certainly keen for you to encourage your family and friends to apply too. We will try to accommodate your requests to work with friends/family, however it’s not possible to guarantee you will be doing the same role as your friends/family. Please talk to us about this during your volunteer interview.

Interviews and Role Offers

Will I be required to have an interview for my volunteer position?

Successful volunteers following the application stage will be required to complete a short phone interview before being offered a volunteer role.

Pre-approved sport specific volunteers will not need to complete a phone interview as they have already been screened by their respective Sport Convenors.

What will the interview involve?

The interview will be a relaxed conversation that will take approximately 10 minutes to complete. We will ask you questions around your skills and experience to ensure you are placed in the most appropriate role. We will also ask you about your availability for the event and any specific questions that are related to each role.

How will I be assessed for a volunteer role?

You will be assessed based on the information you provide in your application and through your interview. This includes aspects such as your motivation to volunteer, current/past involvement in sport or events, experience as a volunteer, experience specific to your selected role and your availability.

When will I know if I have been selected to be a volunteer?

The volunteer selection process is expected to take some time, and there are several steps to the process. We thank you in advance for your patience during this time.

Volunteer applicants who are successful following their interview will receive a ‘Role Offer’ via email outlining their assigned role and venue.  Position descriptions, training information as well as uniform and accreditation distribution information will also be distributed at this time.

How do I accept my volunteer role?

Once you have received your ‘Role Offer’ you will log into your volunteer portal to accept it. Further information on how to do this will be provided at the time. You will also be required to confirm which dates you will be attending training and where you will collect your uniform and accreditation.

Training

Will I be required to attend training as a volunteer?

Yes, all successful volunteers will be required to complete training. The type of training required will depend on each volunteer role. There are three types of training that you may be required to complete:

  • Orientation training – this will be completed online and all volunteers will be required to complete it
  • Role specific training – All event volunteers will need to complete this training and it may be completed online or in person (dependent on your role) it may also be combined with your venue specific training
  • Venue specific training – All volunteers will be required to complete this training – for most roles this training will be completed as a venue induction on your first shift.

Why do I need to attend training?

Training is essential to ensure you have the necessary skills and information to perform your assigned role effectively and safely. Training may be more extensive for some roles. Further information and individual training schedules will be communicated to successful volunteers after their role has been accepted.

When will training take place?

Volunteers will be provided with a choice of training dates and times (where possible).  If an unforeseen circumstance occurs and you cannot attend a training session an on-the-job training session will be scheduled just prior to your first shift. Further information and individual training schedules will be communicated to successful volunteers once their role has been accepted.

Rosters

When will I receive my volunteer roster?

For most event volunteer roles you will be able to self-select your shifts via the volunteer portal. This will allow you to choose dates and times that work best for you. Further information about how to do this will be provided at the time. We anticipate that rosters will be released in August 2021.

Most sport volunteers will receive their roster directly from the respective Sport Convenor. We expect these rosters to be available in August 2021.

Accommodation and Transport

Will accommodation and transport be provided for volunteers?

Unfortunately we are unable to provide accommodation or transport for volunteers, so to be considered for a volunteer role you must have your own accommodation and transport to get you to training, and uniform and accreditation distribution before the Games, as well as to your pre-Games or Games-time shifts.

Will volunteer specific car parking be provided for my shifts?

Unfortunately, parking cannot be guaranteed at Games venues due to limited capacity. Further information regarding parking and transport options for Games venues will be provided at your venue training. We are also unable to reimburse parking costs accrued. We strongly encourage the use of public transport wherever possible.

Other

How many volunteer roles are available?

The 2021 AMG requires up to 1,000 volunteers across a large range of roles and venues.

Will I get paid?

Volunteers are unpaid members of the 2021 AMG Workforce Team. Therefore, as a volunteer you do not receive wages, fees, honorariums, tips, gratuities or reimbursements for the work you undertake for the event.

What will I need to wear?

All successful volunteers will be provided with a 2021 AMG Volunteer uniform. This will include a polo shirt, cap, drink bottle and bag. You will need to provide your own shorts/pants/skirt and we ask that these are black or navy with minimal branding on them. You can wear any comfortable, closed in shoes with your uniform.

When will I collect my uniform and accreditation?

Uniforms and accreditation will be distributed from September 2021. Further details will be communicated to successful volunteers once their role has been accepted.

Will I be provided with a meal while on my shift?

If your shift is longer than 5 hours (most shifts will be 5-8 hours) you will receive a meal and refreshments. Your dietary requirements are captured in the application form. We aim to meet all reasonable dietary requests but we cannot guarantee that all dietary requests will be met. You will also receive a water bottle with your uniform and water refill points will be available at all volunteering locations.

What considerations are in place in regards to COVID–19?

The 2021 AMG will be planned in accordance with advice from the Chief Health Officer and state event guidelines. The health and safety of volunteers is the highest priority of the 2021 AMG Volunteer Program and every effort will be made to ensure this. Closer to the event specific details around our COVID-19 preparedness plan will be made available.

What should I do if my contact details change after I apply to volunteer?

If your contact details change after your initial application, you should log back into your volunteer portal and update your details.  We will communicate regularly with you on important aspects of the program, such as your volunteer interview timing, volunteer role offer, training, roster, uniform and accreditation collection and any other 2021 AMG updates.

My situation has changed and I can no longer volunteer. What should I do?

We appreciate that despite your best intentions, sometimes circumstances do change. To ensure we can provide other volunteers with the opportunity to volunteer, it is important that you inform us as soon as possible. If you do need to withdraw from the 2021 AMG Volunteer Program at any stage, our preference is for you to email us at amg.volunteer@unisport.com.au

When and why are security background checks conducted?

Security checks are important to ensure a safe and secure 2021 AMG for everyone involved. Therefore, workforce including volunteers may be asked to undergo a security background check.

Where can I find the Code of Conduct and Privacy Policy?

You are able to access these documents during the online application process. You must read and agree to the Code of Conduct and the Privacy Policy to complete your application.

If you still have questions which have not been answered by our FAQs, please email the 2021 AMG Workforce Coordinator at amg.volunteer@unisport.com.au.

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